Please review our recommended troubleshooting steps below:

• Refresh the browser (close and reopen)
• Try a different browser (Safari, Chrome, Internet Explorer, Firefox, etc.)
• Try a different device (Laptop, Desktop, Phone, Tablet, etc.)
• Clear your cache and browsing history
• Make sure the device and browser software are up to date
• Log out of your Rebel Account and log back in
• If the above steps do not resolve the technical issues you are experiencing, please contact: customerrelations@rebelathletic.com for further assistance. Please include screenshots of any and all errors you receive in your email.

Experiencing technical difficulties during a promotion? Please reach out to: customerrelations@rebelathletic.com prior to the end of the promotion. Inquiries received after the conclusion of the promotion will not be eligible for promotion terms.

Discounts (such as promotions, welcome discounts, and ambassador discounts) cannot be reinstated if an order is canceled per customer request or returned.

After an order is placed and prior to shipment, changes such as adding or removing items and updating the shipping address are allowed. However, adjustments such as applying discounts or changing the payment method cannot be made. If needed, we can assist in canceling the order and issuing a full refund to the original form of payment allowing you to place a new order. 

Discounts (such as promotions, welcome discounts, and ambassador discounts) cannot be reinstated if an order is canceled per customer request or returned.

Orders containing Crystal Couture, JewelLuxe, Nash Camp, or made-to-order items can only be canceled within 24 business hours of purchase. Donations cannot be refunded / cancelled and they are not eligible for discounts.

You may return eligible items by following the step-by-step Returns instructions found here.

At this time, we cannot accept returns for online orders at our Willow Bend store. We apologize for any inconvenience this may cause and appreciate your understanding as we work to streamline our return processes.

U.S. returns are inspected and processed within 7-14 business days after receiving the return shipment to our Rebel Athletic distribution center. Refunds are issued to the original form of payment and typically process within 7-14 business days. 

We now allow returns of international and APO purchases for refund or store credit. Please secure your own postage with tracking and notify us within 14 days of delivery confirmation. 

For more information view here: https://rebelathletic.com/policies/refund-policy

For Amazon returns, please click here.

Rebel Headquarters will be closed on the following holidays:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

Our friendly Customer Relations team will return all phone calls and emails upon returning to the office within 24-48 business hours.  Please allow 48-72 business hours for our order processing and shipping teams to process returns and outgoing shipments upon return at Rebel Headquarters.

Rebel Athletic merchandise is exclusively available at www.rebelathletic.com and through our Rebel Athletic Dream Tour. This applies also to cheer shoes. For upcoming opportunities to shop the Dream Boutique, our pop-up shopping experience, please follow us on social media for updates. We look forward to meeting you on tour!

Rebel E-Gift Cards only accepted at www.rebelathletic.com

6121 W. Park Blvd., Suite A211, Plano, TX 75093

Returns and E-Gift Cards not accepted at WB at this time

Monday - Thursday: 11am - 7pm
Friday & Saturday: 11am - 8pm
Sundays: 12pm - 6pm

Holidays we're closed:
Easter Sunday
Thanksgiving Day
Christmas Day

You can purchase digital Gift Cards on Rebelathletic.com, and now you can purchase physical Gift Cards at our Willow Bend Flagship Store at The Shops at Willow Bend, 6121 W. Park Blvd., Suite A211, Plano, TX 75093

Gift Cards expire after 1 year.

Rebel Athletic Gift Cards cannot be used to purchase other Rebel Athletic Gift Cards.  Online orders of this type will be canceled and a refund issued to the original form of payment. Gift cards can only be used online at the moment.

Click here to visit our Care Instruction page for Rebel Athletic apparel, bags, and crystal-embellished merchandise.  

Contact us promptly if you experience any issues during the transit or delivery of your order. We will work together with the carrier to initiate a claim if necessary.  Claims for lost or damaged packages must be submitted within 60 days from the last tracking scan showing delivery.Rebel Athletic is not responsible for lost or damaged package claims submitted after 60 days.

Yes, padding is included with all adult size sports bras to provide coverage and support.

The color of the fabric on your favorite Rebel pieces displayed on your screen may appear different from the actual fabric due to variations in screen settings and display technologies.

The color of the fabric on your favorite Rebel pieces may vary in color due to dyesub printing.

The Rebel Athletic Crystal Logo is unable to be purchased individually. To ensure the logo is applied appropriately it must be purchased along with a Crystal Ready bag during checkout. Our team will press the logo for you! Please note, we are unable to apply the Crystal Logo to merchandise after it has shipped.

Tax exemptions and POs not accepted. Click here for a team order website and or use this contact form.

Our Shopping Experience support team is available Monday – Friday, 9 am – 6 pm CST.  Please give us a call at 855.Rebel.68 or email us at shop@rebelathletic.com.  

Discounts (such as promotions, welcome discounts, and ambassador discounts) cannot be reinstated if an order is canceled per customer request or returned.

Crystal Couture, Special Order, JewelLuxe, Collectables, Shoes, Archive Sale, Donations, Experiences and Gift Cards are excluded from Rebel Athletic discounting. Cannot be used on past purchases or tax.

Rebel Points only redeemable online at www.rebelathletic.com

We add markdowns to our Archive Clearance Sale regularly. Should full-priced Rebel Athletic merchandise purchased at www.RebelAthletic.com drop in price within seven days of order submission date, we will offer a refund for the difference between the paid and markdown price upon customer request. Sale and discounted items are not eligible for price adjustments. Price adjustments require original sales receipt and can only be issued to the original purchaser. Price adjustments do not apply to promotions, discount codes, contests, cart discounts or gift with purchase opportunities. Our policy covers a maximum of two items per order. Price adjustments for Dream Boutique and in-store purchases do not apply to online orders.

To request a price adjustment for an eligible online purchase, please send an email to Customer Relations and include the order number, product name and item number.

IMPORTANT NOTICE ABOUT EXPEDITED SHIPPING:

All expedited shipping orders of in-stock products will ship the next business day (Monday – Friday).EXCEPTION: Orders placed before 2pm CT on Friday will ship out on Friday afternoon. If your order is received after 2pm CT on Friday, including Saturdays and Sundays when we are closed, those orders will ship on Monday. Rebel Athletic offices are closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day. Expedited orders placed on these holidays will ship the next business day (Monday – Friday).While we will do our best, expedited shipping may not be feasible on every order – ultimately we depend on the carrier to execute the delivery. Please check carrier websites for possible closures (including, but not limited to, local and federal holidays and observances), and seasonal or weather related delays in your area before making your purchase. In the event that the carrier does not deliver your order as expected, Rebel Athletic is not at fault as long as our shipping policies and timing as outlined below are followed. For claims regarding your shipment (including delivery, damage, theft, lost package, delays, etc), please contact the carrier directly for assistance and resolution. Rebel Athletic will not be responsible for any claims or refunds under any circumstances. Please note, under no circumstances are expedited shipping fees you pay eligible for refund or return, including but not limited to returns, exchanges, or quality replacements. Rebel will make an exception to this rule - only if Rebel Athletic is unable to execute your expedited shipping order in accordance with these policies, someone from our Customer Relations Team will connect with you for options.

We combine orders per our discretion. Shipping and handling of individual orders that do not qualify for automatic free shipping are ineligible for a refund.

Due to the intricacy of our Crystal Couture garments, please allow 8 to 10 weeks for production from the date of placing your order.

Please note: All Special Order apparel is non-returnable and non-exchangeable. Orders containing Crystal Couture, in-stock or made-to-order items can only be cancelled or adjusted within 24 business hours of purchase. Due to the intricacy of our Special Order garments, please allow 8 to 10 weeks for production from the date of placing your order. Please send an email requesting order cancellation or adjustment to info@rebelathletic.com and provide your online order number.

International countries we ship to:

• Australia
• Austria
• Bahamas
• Belgium
• Canada
• Chile
• Colombia
• Costa Rica
• Denmark
• Dominican Republic
• Egypt
• El Salvador
• Estonia
• Eswatini
• Finland
• France
• Germany
• Greece
• Greenland
• Guatemala
• Haiti
• Honduras
• Hungary
• Iceland
• India
• Indonesia
• Ireland
• Israel
• Italy
• Jamaica
• Japan
• Madagascar
• Malaysia
• Maldives
• Moldova
• Monaco
• Nepal
• Netherlands
• New Zealand
• Norway
• Pakistan
• Paraguay
• Peru
• Philippines
• Poland
• Portugal
• Russia
• Singapore
• South Africa
• South Korea
• Spain
• St. Helena
• St. Kitts & Nevis
• St. Lucia
• St. Martin
• St. Pierre & Miquelon
• Sweden
• Switzerland
• Taiwan
• Thailand
• Turkey
• Ukraine
• United Kingdom
• US Outlying Islands
• US Virgin Islands
• Vatican City
• Venezuela
• Vietnam
• Yemen
• Zimbabwe

Rebel is not responsible and will not replace event merchandise that was lost or stolen.

Event Returns: Merchandise purchased at a Rebel Athletic Dream Boutique or pop-up event become final sale upon the conclusion of the event in which the item(s) were purchased. Should you need to make a return or exchange (during an event or prior to the conclusion of an event) of merchandise purchased, we accept clean, unwashed, unworn merchandise with the original tags attached and event transaction validation for exchange or refund. Please note: headwear, cosmetics, keychains, and Archive clearance items are FINAL SALE items, and are not eligible for return or exchange.

Merchandise purchased online or at a previous event/location are not eligible for return or exchange at pop up events.

Warehouse Sale items are FINAL SALE and not eligible for returns or exchanges.

For any questions, please contact info@rebelathletic.com. 

All registered online accounts can earn Rebel Reward points through www.rebelathletic.com, our Flagship store in Willow Bend Mall, and Dream Boutique purchases. To earn 1 point for every $1 (tax and shipping amounts excluded) spent online and in-store, you must sign in to your account before each purchase. To earn reward points for Dream Boutique pop-up event purchases, the email address associated with your registered Rebel Athletic account is required at checkout. Rewards cannot be combined with and are unable to be redeemed with other discounts, coupon codes, or promotions. GWP and other promotions.

If you missed the opportunity to provide your email address at checkout during a Dream Boutique pop-up event, please send an email with a copy of your receipt to shop@rebelathletic.com within 48 hours of the event purchase date, and we will gladly update your account. Requests after 48 hours of the event purchase date will not be honored. For more information about our Rebel Rewards program, please visit https://rebelathletic.com/pages/rebel-rewards.

Please see our return policy here.

Promotion Run-time: begins April 21, 2025, at 11:59 PM CST, while supplies last, only at www.rebelathletic.com, closes April 22nd, 2025 at 11:59PM CST.

Promotion Details: Buy any two keychains and get a third keychain for free using discount code BOGOKEY. The free discount will apply to the lowest priced keychain. Coin purses are excluded from this promotion.

Terms and Conditions: This promotion is limited to one free keychain per transaction. Other discounts or promotions cannot be combined with this offer. Promotion is only redeemable through www.rebelathletic.com. Offer is not valid toward shipping, donations, or tax. This promotion will not apply to online purchases before and after promotion run-time dates. Make note that we cannot apply discount codes to an order after it has been placed.  Experiencing technical difficulties? Please review our recommended troubleshooting steps on our FAQ page. For further assistance, please reach out to: customerrelations@rebelathletic.com prior to the end of the promotion. Inquiries received after the conclusion of the promotion will not be eligible for promotion terms. While supplies last.